Refund policy

You have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, under the Swedish Distance and Off-Premises Contracts Act (distansavtalslagen 2005:59), which implements EU Directive 2011/83/EU.

To exercise this right, email lab@klar.ing within 14 days of delivery with your order number and a note that you wish to withdraw from the purchase.

Please note: as KLAR products are sealed for health and hygiene reasons, the right of withdrawal does not apply once the seal has been broken. The product must be unopened to be eligible for withdrawal.

Once we receive and inspect your returned item, we will process your refund within 5 working days.